Refund Policy

Email founders@truvela.org from the address on your account with your Founder number or receipt. We review every request and reply with a decision.

When a refund is issued, the Founder number and Founder-specific premium access are released. Founder numbers already assigned to other members are unaffected.

A refund never deletes your account. Your free membership and your Access Passport remain exactly as they were, and you can purchase again later at the then-current price.

If a payment fails or a checkout is abandoned, no charge is captured, the reserved slot is released, and your free account is untouched.

A disputed or reversed payment is treated the same as a refund: Founder benefits are revoked while your free account and Access Passport are preserved.

Approved refunds are returned to the original payment method. How quickly it appears depends on your bank or card issuer.